Cancellation policy

Some products on our store may be available as a subscription or pre-order. This policy explains how you can change or cancel these purchases.

Subscriptions

When you purchase a subscription, you will receive recurring deliveries based on the subscription frequency you select.

Your payment details will be securely stored and you will be charged for each recurring delivery, unless you have paid for your subscription in advance.

Some subscriptions may automatically renew at the end of their selected term. If you do not wish to continue your subscription, you can cancel it before the next renewal or scheduled order.

You can manage, change or cancel your subscription at any time before your next order is processed. You can do this using the subscription management link provided in your order confirmation emails.

If you need assistance managing or cancelling your subscription, please contact us.

For information about returns and refunds, please see our Returns Policy.

Pre-orders

When you place a pre-order, you are purchasing a product that is currently out of stock or not yet available for dispatch. The product listing will provide relevant information about the expected availability or dispatch timeframe.

Payment may be taken in full, or a partial payment may be collected at the time the pre-order is placed, depending on the product and payment options available.

You may cancel a pre-order before it has been fulfilled by contacting us. If your pre-order has already been fulfilled or dispatched, our standard Returns Policy will apply.

For information about returns and refunds, please see our Returns Policy.